As mobile operators evolve over time to adapt to new technology, certain phones will lag behind. And that will happen at T-Mobile, where the operator is ready to discontinue support for nearly 20 phones, which means customers with these devices will have to upgrade.
There is good news though. The devices on T-Mobile’s list are pretty old. And the operator is obviously helping the affected customers by offering a choice of new phones.
All of this is the result of T-Mobile’s declining support for any phone that is unable to use voice over LTE (VoLTE) in January. According to Android police, T-Mobile’s internal document lists 19 devices, including phones, tablets and cameras, that are in the cutting block on January 29th. Affecting devices include the Samsung Galaxy Note Edge (AT&T and Verizon versions), the Google Nexus 9, the Huawei Mate 8, the HTC Desire 10 Lifestyle, and four different versions of the Sony Xperia Z3.
Most of the devices on the list seem to be at least 5 years old, so they should be upgraded anyway. And apparently, starting Dec. 28, T-Mobile will contact customers who have those phones to let them know they can get a free upgrade from the operator.
In particular, these users will be able to replace an outdated handset by choosing Samsung Galaxy A21, Samsung Galaxy A11, Alcatel Go Flip 3 or T-Mobile Revvl 4. These phones are not very modern, in the price range of 100 to 250 dollars, but customers will not bear their own upgrades .
The promotional period of the free phone upgrade officially started yesterday (December 24. However, not every customer will be eligible for the free upgrade. If you will be affected, it is worth contacting your store or T-Mobile representative and ask if you will be able to join the promotion .
Some customers may instead receive offers that cost $ 150 for new phones if they choose to buy a new device from T-Mobile. Reports indicate that T-Mobile employees are advised to “follow up” for additional offers that will be “specifically targeted” at vulnerable customers.
Android police report that, according to T-Mobile, this promotion is not related to ultimate support for non-VoLTE devices, although it seems terribly appropriate given that certain customers with the listed phones are targeted for upgrades. T-Mobile has not yet released an official announcement regarding the upgrade program, nor has it confirmed which customers will be eligible.