Slack Technologies Inc. on Wednesday rolled out a new feature designed to build its email replacement service called Slack Connect, but had to retire almost immediately after the reaction due to its potential for abuse.
New Slack Connect DM (instant messaging) The functionality allowed subscribers to invite any other Slack user to a private conversation, tracking their call with a customizable message. The problem that many pointed out on social media was that these messages could be used to direct harassment of strangers online, without the simple option to block them because the invitations come from a generic Slack address.
The company reversed course by disabling the customized calling option and said it adheres to the feedback it has received and is committed to solving the problem.
“We are taking immediate steps to prevent this type of abuse, starting today by removing the ability to customize the message when a user invites someone to Slack Connect DMs,” said Jonathan Prince, vice president of communications and policy at Slack. “We made a mistake in this initial introduction that is not in line with our product goals and typical Slack Connect experience.”