Slack to fix bug in new instant messaging feature due to concern

Workplace messaging app Slack said it was working to fix a bug in the instant messaging feature it introduced earlier Wednesday, which could lead to online harassment.

This feature allowed users to send direct messages via Slack Connect to anyone inside or outside their company. Users could send an invitation to any partner and start exchanging messages as soon as it is accepted, the company announced in a blog.

After introducing the feature, Slack received feedback from users on how email invitations to use the feature could be used to send offensive or harassing messages, said Jonathan Prince, vice president of communications and policy at Slack.

“We made a mistake in this initial introduction,” Prince added.

The company, which is being taken over by Salesforce, said it would remove the ability to customize the message when a user calls someone to send direct messages to Slack Connect to fix the problem.

As companies around the world shift to work from home due to the COVID-19 pandemic, the demand for services provided by Slack and Microsoft teams is becoming increasingly popular as offices hold remote meetings.

Slack said Wednesday that he plans to soon extend the Instant Invitation feature to all teams, including those on free subscriptions.

© Thomson Reuters 2021


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