The popular Oculus Quest 2 headphones this holiday season seem to have caused skin irritation for a small number of users.
According to Oculus, approximately 0.01% of Oculus Quest 2 users reported skin-related symptoms when using virtual reality headphones, such as bumps, swelling and redness. Although it was such a small amount, Oculus wanted to share the information “out of plenty of caution”.
Oculus believes the irritation could be caused by “substances introduced during the manufacturing process or a reaction between the material in the headphones and cosmetics or skin care products”. They pointed out that the experts advised them that, however, it was not caused by any allergic reaction.
Oculus posted a statement on his company’s blog about how it deals with the problem and that the problem some users have should be solved on their own. However, he admitted that this edition does not meet his high standards for the customer experience.
“We’ve received reports of skin irritation from about 0.01% of people using Quest 2, and it occurs where the foamy part of the Quest 2 headphones rests on their face,” Oculus said. “While the vast majority of cases are mild and cases should be handled on their own, this does not meet our high standards for customer experience.”
The Oculus statement further clarifies that it takes reports seriously and works with experts to determine exactly why some users are reacting to the foamy part of the device.
“We are investigating these reports and working with dermatology and toxicology experts to better understand the nature of the irritation. These experts advised us that this irritation is not an allergic reaction, nor is it a serious medical condition, and should go away on its own. However, out of plenty of caution, we share more information about this. “
If you encounter irritation or a reaction to the headphone foam, Oculus also prepares the program so that users can replace the face pad or ‘foam interface’ as the company calls it. The company said it will share more information on the Oculus website when the exchange program is ready to begin. You can also contact customer support.
Although the adoption of virtual reality is somewhat sporadic, Oculus Quest 2 has proven to be a very desirable product in recent months. Its wireless nature and affordable price has helped it overcome many barriers that prevent VR from hitting the mainstream, although Oculus Quest 2 is under fire from critics for requiring users to link a Facebook account.
Although VR can still cause mild motion sickness, the fact that headphones can potentially also cause various skin irritations worries Oculus. Fortunately, the Facebook-owned company seems to take the problem seriously and is trying to fix it as soon as possible.