Discos provide consumers with a stable supply – Punch Newspapers

‘Femi Asu

Two national electricity distribution companies, Ibadan Electricity Distribution Company and Eko Electricity Distribution Company, have ensured a stable supply to customers during this festive season.

The Discos gave assurance on Thursday in separate statements available to our correspondent.

EKEDC Director General for Corporate Communications, Mr. Godwin Idemudia said the company remains committed to ensuring that its customers enjoy a stable electricity supply during the holiday season and beyond.

He said, “We understand that there will be greater demand for supply during this season and we are committed to meeting our customers’ requirements at that time.

“Due to the recent increase in the number of COVID-19 cases, we urge our customers to avoid large gatherings and crowds during celebrations and wear their masks if they need to come out.

“Our digital and electronic platforms will also be available for customer complaints, escalation and resolution.”

IBEDC’s management has reassured customers across its network of its commitment to providing free services during the Christmas holidays.

IBEDC Chief Operating Officer, Mr. John Ayodele, said measures have been taken to ensure network stability and smooth business during the holidays.

“In anticipation of customer expectations during the holidays, we are fully equipped to ensure that faults are rectified as quickly as possible in our franchise to avoid unnecessary power outages,” he said.

He said that, although 2020 was plagued by many challenges, the company continued to show its commitment to excellent service delivery by creating more customer care units throughout its franchise to resolve complaints and malfunctions more quickly, upgrading and installing some major electrical infrastructure.

“We have also introduced innovative ICT-driven initiatives and policies to promote real-time meter reading, bill allocation, and overall business efficiency.”

Ayodele advised customers to use payment channels to pay bills and sell such products to avoid disconnection during the holidays.

He also urged motorists to avoid driving under the influence of alcohol and to respect traffic rules in order to prevent a collision with electric poles.

“Ensure proper supervision of your children and wards in order to prevent domestic and electrical accidents during this period. Avoid cooking or trading under high voltage wire, turn off all unused electrical appliances and do not hire quacks to fix any electrical faults, ”he added.

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