Apple Watch Series 5, Apple Watch SE users stuck in power reserve mode can opt for free repairs

Apple has released watchOS 7.3.1 to fix a problem that prevents charging the Apple Watch Series 5 and Apple Watch SE after entering battery-saving power mode. For users who currently have a problem and cannot install the upgrade on their Apple Watch, Cupertino is offering a free repair. Affected customers should contact Apple Support to set up a free repair for their Apple Watch, the company said.

Through a support page released Monday, Apple found that a “very small number” of users on Apple Watch Series 5 or Apple Watch SE models running watchOS 7.2 or watchOS 7.3 encountered a problem that prevents them from charging after entering Power Reserve.

“To check if this problem affects your Apple Watch, put the watch on the charger you normally use, and then wait at least 30 minutes,” the company said.

If your Apple Watch doesn’t charge, contact Apple Support to set up the repair for free. It will be a mail repair in eligible markets. It is also important to note that the company will test your Apple Watch before service to make sure it qualifies for a free repair.

For all other users of the Apple Watch Series 5 and Apple Watch SE, Apple has released watchOS 7.3.1 which is designed to prevent charging from happening.

How to download watchOS 7.3.1

Apple Watch users can download watchOS 7.3.1 by going to My watch > General > Software update from the Watch app available on their connected Apple device. The watch must be connected to a charger and have at least 50 percent battery power to install the update. The new update can be downloaded directly from the Apple Watch.

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