Apple offers free repairs to Apple Watch owners whose devices will not charge after switching to Power Reserve mode.
In a statement Monday, Apple noted that some Apple Watch Series 5 and SE models running with watchOS 7.2 or 7.3 stubbornly refuse charging after being put into Power Reserve mode. Power Reserve mode removes the Apple Watch to bare bones to save battery power, disabling almost all of its functions and displaying only the time when the side button is pressed.
Users affected by this problem can now contact Apple Support and arrange for their watch to be sent to the Apple Repair Center for a free repair.
Of course, you’d like to double-check to see if you actually have this problem and are eligible for repair before shipping the watch. Apple suggests that you try to charge your phone for at least half an hour to test it, as well as check the model of your Apple Watch and the version of watchOS that works.
Not all Series 5 and SE models have been affected, but there is still a chance that those who are not affected will develop this problem later. Fortunately, there is a patch for that. Apple has also released watchOS 7.3.1, which will prevent this problem from plaguing other Series 5 and SE watches.
If you own one of these Apple Watch models, you may want to update it as soon as you can. It’s usually a good idea to update your devices anyway for such bug fixes, as well as to make sure you’re protected by the latest security measures.