Los Angeles-based web hosting provider WebNX recently experienced a fire at its Ogden data center in Utah, which took the websites of some of its users offline.
Unlike the large fire that recently took the French web host OVH offline, WebNX’s problems began with power outages across the city. As is often the case in such a situation, the company’s backup generators are automatically turned on after a power outage. However, one of the older spare generators caught fire and the Ogden fire service was called.
In an update to the company’s website, lead developer Selphie Keller provided further insight into what happened after the power outage, saying:
“One of our old generators, which worked for years and was recently tested for load, had a mechanical failure and caught fire, which resulted in a power outage of our main routers and fire control system that controls the fire. Unfortunately, as a precaution, firefighters decided to turn off the electricity to the rest of the building even though the power systems were independent. “
WebNX said it will be able to get most of the servers in its Ogden data center back online after the emergency inspector explains everything to the company. However, some of its servers will have an extended outage as they may need to be rebuilt due to water damage.
In addition to shutting down WebNX offline, the incident also affected a separate company called Gorilla Servers, founded by WebNX CEO Daniel Pautz, and some of its servers are located in the Ogden data center. In an update to its website, Gorilla Servers explained that all of its servers that were not directly affected are online again, although it is also in the process of inspecting those damaged as a result of the fire.
Although some WebNX customers may have had business and website outages after the incident, the company’s service level agreement (SLA) guarantees 100 percent uptime, so they will receive one-day, 15-minute downtime credits, which would could be quite a lot in this case.
Via the Registry